Farmers' Guest House
August 11th, 2014

Improving the guest experience every square foot of the way

Best Galena Bed & Breakfast
When Don & Susan Steffan purchased the Farmers Guest House in Galena, Illinois, they knew the large common rooms were the reason for so many group reservations, but it didn’t take long to realize that the cluttered upstairs library was wasted space.  Guests were using their tablets and iPads for reading and were sitting in the larger, brighter living room or the terraced grounds while the library took time to clean and maintain only to sit empty. As the changes to the inn made by the new owners began attracting younger guests, the need for the library was non-existent. Other services, however, were becoming more popular, including massage services.
Spa Services at Farmers Guest House Galena
The inn [...]

[continue to post to read more]

December 9th, 2013

Farmers Guest House Listens

The experts say five-star reviews are much harder to come across these days. Recent research shows double digit percentage declines in five-star reviews from a year ago. How can that be?
Farmers Guest House, however, is still managing to impress. Here are some examples of what we are up to and why we remain the premier lodging choice in Galena, Illinois.
Let’s start with engagement. The bed and breakfast guest is evolving. They are younger, more active and more connected than ever before. Farmers Guest House offers personal concierge services for our guests. Need to know snowboard conditions? No problem. Need a map for the Galena Bike Trail? We’ve got you covered. What to know where to snowshoe among the grape vines? We [...]

[continue to post to read more]